From the Book - First edition
Introduction: fear consensus love dissent
Majorities versus troublemakers: the art of persuasion
Even one dissenter makes a difference
Dissent as an art in changing hearts and minds
Consensus versus dissent: consensus closes the mind but dissent opens the mind
Consensus narrows thinking and kills rationality
Dissent diversifies and strengthens thinking
Groupthink versus groups of thinkers: groups often make terrible decisions, but can make better ones when we encourage discussion and dissent
Group decisions: often in error never in doubt
Diversity and devil's advocates